Privacy Policy

01. Information We Collect

We collect information to provide enterprise-grade IT consulting and software engineering services:

• Business Contact Data: Name, professional email address, company name, phone/WhatsApp contact numbers, and project inquiry details submitted via our contact forms or email.
• Technical & Architecture Data: Server staging logs, API specifications, cloud infrastructure requirements (AWS/Azure/GCP), and database architecture blueprints necessary for project execution.
• Website Usage Analytics: Anonymized telemetry data such as IP addresses, browser types, device profiles, and interaction timestamps collected to optimize site performance and user experience.

02. How We Use Your Information

Information collected by ScriptMatrix is utilized strictly for professional business purposes:

• Executing custom software engineering contracts
• Providing technical support and SLA maintenance
• Issuing project milestones and invoices
• Enhancing platform security and preventing fraud

03. AI Copilot & Model Training Privacy Guarantee

ScriptMatrix specializes in building custom LLM copilots, AI automation workflows, and machine learning pipelines. We strictly adhere to a Zero-Exfiltration AI Guarantee: client proprietary data, database records, and custom source code are never shared with public foundation models or utilized to train external public AI networks without explicit contractual consent.

04. Data Security & Encryption Standards

We implement industry-standard administrative, physical, and technical safeguards. All data transmissions across our platform and staging servers utilize TLS 1.3 encryption. At-rest sensitive data is protected via AES-256 encryption, role-based access control (RBAC), and strict multi-factor authentication protocols enforced across our engineering teams.

05. Third-Party Disclosure Policies

ScriptMatrix does not sell, rent, or trade client personal or corporate information to third parties. We may share necessary operational data solely with vetted cloud infrastructure vendors (e.g., Amazon Web Services, Google Cloud Platform, Microsoft Azure) or legal compliance authorities under lawful order.

06. Your Data Rights & Access

Under applicable data protection frameworks, you maintain the right to request access to your personal data held by us, request correction of inaccurate records, or request complete erasure of your business inquiry data from our active CRM pipelines, subject to legally required accounting and audit retention mandates.

07. Contacting Our Data Privacy Officer

If you have any questions, compliance inquiries, or requests regarding this Privacy Policy or your corporate data security, please contact us at:

08. Refund & Cancellation Processing

Please note that in alignment with our Terms & Conditions, ScriptMatrix maintains a strict No Refund and No Cancellation policy for all software engineering and consulting engagements. Any financial transaction or payment data processed during the initiation of an engagement is retained securely strictly for accounting, taxation, and legal compliance purposes as mandated by the governing laws of India, irrespective of project progression or attempts to cancel.